Frequently asked questions
At Graves Family Cleaning Services, we understand you might have questions before trusting us with your home or office. We've compiled answers to the most common queries to help you feel confident and comfortable. If you don't find what you're looking for, please don't hesitate to reach out to us directly.
Your questions, our answers
We believe in transparency and open communication. Below, you'll find comprehensive answers to the most important topics about our cleaning services, designed to address your concerns and highlight what makes Graves Family Cleaning Services the trusted choice in Mesquite.
How do you determine the price of a cleaning?
Pricing is based on the size of your home or office, the type of cleaning you choose (Standard, Deep, Move-In/Out, or Office), the frequency of service, and any special add-ons like oven cleaning, laundry, or interior windows. We always provide a transparent quote upfront so you know exactly what to expect.
What’s included in each cleaning package?
Standard Clean: Dusting, vacuuming, mopping, kitchen and bathroom surfaces, trash removal, general tidying.
Deep Clean: Everything in Standard plus baseboards, detailed appliance cleaning, tile/grout scrubbing, vents, and extra attention to high-touch areas.
Move-In/Out Clean: Detailed cleaning including cabinets, drawers, inside appliances, bathrooms, floors, and baseboards.
Office/Small Business: Desk and surface cleaning, floors, restrooms, trash removal, and breakroom wipe-down.
Do I need to be home during the cleaning?
It’s entirely up to you. Many clients prefer to be home for the first visit so we can walk through their space and note preferences. After that, we can arrange recurring cleanings even if you’re not home, as long as we have access.
What common worries do new customers have about inviting cleaners into their home, and how do you make them feel safe and comfortable?
We understand concerns about safety, security, and privacy. At Graves Family Cleaning Services, all our team members are thoroughly vetted, background-checked, and trained to respect your privacy and belongings. We operate with the highest integrity, ensuring your personal space and items are handled with utmost care. Our family-focused approach means we treat your home like our own.
What makes graves family cleaning services different or better than other cleaning services in Mesquite?
"We don’t just clean homes — we care for them like our own, with consistent, trustworthy service from a family you can rely on." We are a local, family-owned business in Mesquite, deeply invested in our community and committed to exceptional service that goes beyond just cleaning.
Questions? We're here to help.
We hope these answers have provided clarity and peace of mind. Your satisfaction and trust are our top priorities. If you have any further questions or would like to schedule your first cleaning, please don't hesitate to reach out to Graves Family Cleaning Services. We look forward to caring for your home like our own.